Q: Is my X Android smartphone supported?
A: The current complete list of devices is published here. If your device is not listed there then, unfortunately, it's not supported.
Android has support for Bluetooth Smart beginning with version 4.3 and on. Please make sure your device has Bluetooth version 4.0 and Android 4.3 or later.
Q: Can it be used simultaneously with other Bluetooth devices (headset, headphones)?
A: Yes, Bluetooth Smart supports the simultaneous operation of multiple devices.
Q: What is the range for Bluetooth Smart?
A: Bluetooth Smart provides a stable connection up to a distance of 33 feet (10 meters).
Q: Why isn't the Smart Scale visible under Bluetooth Settings on my smartphone?
A: The Smart Scale uses Bluetooth Smart and cannot be discovered in Bluetooth Settings on your smartphone.
Q: Why can’t I see the Smart Scale pairing with my smartphone in Bluetooth Settings?
A: The Smart Scale does not pair with your smartphone - this is totally normal.
Q: Why aren’t iPhone 4 and old Android devices supported?
A: iPhone 4, old Android devices and previous iPhones are not supported because they do not have the required hardware to support Bluetooth Smart.